To us, you're much more than a savings or borrowing customer - you're a member. We're owned by our members which means our business is your business; We put you first in everything we do. To us, members' first is a commitment to offering all of our members long-term value with a service that is as simple as it is efficient. We treat all of our members fairly regardless of how long they have been with us and our staff are here for one reason and one reason only - putting members first.
That means that we make decisions with the interests of our customers in mind because we don't have to answer to shareholders. It means we offer simple, easy-to-understand savings and mortgage products, with no catches or hidden conditions. We run the Society as efficiently as possible and are very careful about how we spend our members' money. Of course, it's one thing to say we're genuinely different. But what does it mean in reality?
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